Privacy Policy

Application of this Privacy Policy

This Privacy Policy applies to your use of (regardless of means of access) our Services. You may access or use our Services through a desktop, laptop, mobile phone, tablet, or other consumer electronic device. This Privacy Policy does not apply to services that are not owned or controlled by Earnpal, including third-party websites and the services of other Earnpal merchants. These other sites may place their own cookies, plug-ins, or other files on your computer, collect data, or solicit personal information from you. Earnpal does not control these third-party websites, and we are not responsible for their privacy statements.

Information We Collect

To gain full access to our website and services, you must register for an Earnpal account. When you register for an account, we collect Personal Information which you voluntarily provide to us. Personal Information refers to information relating to an identified person or information that can be used to identify you (e.g., email address, bank details, name, telephone number).

The Personal Information we have about you is directly made available to us when you:

Sign up for an Earnpal Account
Use any of our services
Contact us or our customer support team
Fill out our online forms

Personal Information We May Collect

Identity Data & Identification Documents

Information such as your full name(s), government-issued identity number, bank verification number (BVN) or NIN, date of birth, and identification documents.

Contact Data

Your contact address, email address, telephone number, device details, and billing details.

Log/Technical Information

Information such as IP address, browser details, device type, and activity on our website.

Financial Data

Personal account numbers, merchant information, transaction details, and other financial data.

Transactional Data

Payment-related information for using our services.

Marketing and Communications Data

Preferences for receiving marketing materials from us or third parties.

How We Use Your Personal Information

We may use the Personal Information we collect to:

Create and manage your account, verify your identity, and provide our services
Administer and improve Earnpal for troubleshooting, research, and testing
Process your payment transactions
Protect against fraud and unauthorized transactions
Provide and communicate about products, services, and promotions
Evaluate and improve our business and develop new services
Comply with legal and regulatory requirements
Use data analytics to improve user experiences

How We Share Your Personal Data

We may disclose or share your Personal Information with:

Third parties with your consent
Authorized third parties, such as application providers, based on your instructions
Our subsidiaries, affiliates, employees, and service providers for necessary business operations

Security and Storage

Your Data is Protected

We implement suitable security measures to protect your Personal Information. While no method is 100% secure, we strive to protect your data and recommend safeguarding your Earnpal account credentials.

Cookies

Like many websites, we use cookies to improve user experiences and prevent fraud. Cookies store unique references to you but do not hold sensitive information.

Opt-Out Rights

You can opt out of marketing communications by contacting us or following "unsubscribe" instructions. However, account-related communications are mandatory.

Changes to Our Privacy Policy

We may update this Privacy Policy as necessary. Changes will be posted on this page, and material changes will be communicated.